Telephone appointment

If you have a telephone appointment with us, here is what to expect.

Before your telephone appointment

Our telephone appointments are designed to: 

• Understand what the problem is.
• Provide initial advice and, where we can, a diagnosis.
• Agree a plan for the next steps of care, such as home exercise, face to face appointments or referral to another service.

You will speak to one of our MSK (musculoskeletal) clinicians, who are specifically trained to provide virtual care, ensuring you will be in safe hands. 

To prepare for your telephone appointment, please: 

• Identify the key questions you would like to ask.
• Have an up-to-date list of medications and your medical history to hand. 

During your telephone appointment

We’ll ask you questions about: 

• Your pain / condition, including treatments you may have already tried 
• Your lifestyle and usual exercise/physical activity routines 
• Your goals (what you would like to return to doing) 
• Your medical history 
• Your medications 

Change or cancel your telephone appointment

You can manage your appointment by calling your local service or completing the contact us form on our website. 

Got a question?

Get in touch with our team now.