Getting ready for your Physioline appointment
If you have a Physioline appointment coming up, you might be wondering what will happen and what you need to do beforehand. Physioline is a telephone appointment with a clinician who specialises in supporting people with muscle, joint, bone and nerve problems. It gives you the chance to talk about your symptoms and discuss the support that may be right for you.
In this short video, we’ll talk you through what to expect from your Physioline appointment, how it works and some simple things you can do to prepare, so you can feel ready and get the most from your conversation with our team.
Before your appointment
What is Physioline?
Physioline is a telephone appointment with a healthcare professional who specialises in problems affecting your muscles, joints, bones and nerves. This could include injuries, aches and pains, or long-term conditions.
Speaking to a clinician by phone means you can often get support sooner and do not need to travel to a clinic.
How to get ready
Before your appointment:
- Keep the appointment date and time somewhere easy to find.
- Have a list of your medicines ready.
- Make a note of any health conditions you have.
- Write down any questions you would like to ask.
- Plan to be somewhere quiet and private where you can talk comfortably.
- Do not take the call while driving.
During your appointment
Your clinician will call you by phone.
Please keep yourself available from 30 minutes before to 30 minutes after your appointment time, as calls may not happen at the exact booked time.
During the call:
- You can explain what has been happening in your own words.
- The clinician will ask questions to better understand your symptoms.
- You can ask questions and share any concerns.
- Together, you will discuss the best next steps.
If the clinician cannot reach you the first time, they will try to call again.
After your appointment
By the end of the call, you and your clinician will agree a plan together.
This may include:
- Advice and support to help manage your symptoms.
- Exercises or self-management tools.
- Joining a group exercise class.
- A face-to-face appointment if needed.
- Referrals for tests or treatments if appropriate.
Changing or cancelling an appointment
If you can no longer attend an appointment, then letting us know early often means it can be used by someone else who is waiting. If you don’t already have the contact details for the service your appointment is with, you can find them on your local service page.Find your local service
Got a question?
Get in touch with our team now.Contact us