Access to health records

Each time you are seen by one of our clinicians, they record what you tell us and what is discussed. This is routine practice in healthcare. It helps ensure that important information is captured, progress is tracked, and your future care can be planned.

We also hold your personal information such as your name, address, gender, next of kin and ethnic origin.

Clinic visits, operations, tests and investigations are documented in your health record, alongside copies of all relevant communications (e.g. letters).

If you’ve had a scan in one of our diagnostic services

If you’ve had an X-ray, MRI, CT or ultrasound (US) scan that was provided by a Cora Health diagnostics team you can request a copy of your diagnostic images.

Request a copy of your diagnostic images

The report of your scan will have been sent to the person who referred you. In most cases this is a GP or hospital clinician. It is recommended that the outcome of a scan is discussed with you by the person who requested it.

If another healthcare provider needs access to your scan images, please ask them to contact us directly at [email protected].

If you need access to your full care records

If you need to access to all your care records held by Cora Health you can make a Subject Access Request (SAR) via our online portal.

Submit a request via our portal

Download our guide to the portal (259kB pdf)

Read information about accessing your health records (162kB pdf)

Once complete, you will be able to view your health records using a download function within the portal. By not printing and sending paper copies we can manage requests more quickly and keep all information secure. When making your request, please ensure the correct application type is selected. This will also help our team process your request efficiently.

It is a legal requirement that we ask you to supply identification as part of the request process.

Confidentiality

We keep your care records confidential at all times. All of our team work to strict professional and contractual codes of confidentiality. Where possible, we will anonymise information so that individual patients cannot be identified.

The only time information about you is shared within our team is when it is necessary for them to carry out their job. The only time we share information with third parties is if they are directly involved in your care. For example, your GP or hospital team.

If you are an organisation requesting access to the health records of another person

If you’re a third party requesting access to the health records of another person, please use our online portal to submit your request.

Submit a request via our portal

Frequently asked questions

The organisation will deal with your request promptly, and in any event the records will be sent to you within 30 days of receipt of your accurately completed form. If we encounter any difficulties in locating your data we will keep you informed of our progress via the online portal.

Individuals do not have a right to have professional opinions or judgements deleted from the record, unless the entry is factually incorrect e.g. the notes on your record relate to a different patient. However, if you disagree with any content within your record, you can ask to have a statement added to reflect your opinions. You are entitled to a copy of any updates.

If you would like access to a diagnostic report requested by Cora Health please specify this on the online form.

Our clinicians discuss the results of scans (diagnostic investigations) with patients so that they understand the results as part of their clinical assessment and ongoing management process. This is good practice, and is part of our policy.

If you have requested to view your report it’s possible you may have access to them before a clinician has been able to discuss them with you. We encourage you to discuss them with a clinician when an appointment is available.