Our Patient Care Co-ordination team (or PCC as we call it) in Newcastle upon Tyne and our Referral Management Centre in Hull are key to the Cora Health operation.
They are truly patient-centred environments, where the patient experience is a priority. We handle:
- 25,000 new patient referrals each month
- 100,000 letters electronically each year
- More than 1600 patient calls a day
Everyone who works in our customer service teams knows the importance they play in making a difference to people’s lives.
Our teams handle inbound and outbound calls offering support to patients and clinicians.
As we’re a referral management centre, that means that we have referrals coming in, going out or transferring internally, so that means our teams work with our patients, as well as liaising with other healthcare professionals such as GPs and hospitals. We are also responsible for the management of diagnostic results and clinic processing.
To join our team you do not need to have a healthcare background. We’d like you to bring your customer service experience to the patient care environment.
We look for people who are passionate about being part of an organisation that is making a difference to people lives. And we will give you lots of training.
Our team managers support and coach their team to be the best that they can be, delivering the best service that we can. They work closely with clinical staff and other departments to ensure that the operational delivery for the regional services and at their best, as well as overseeing all the administrative tasks that comes with the service.