Each time you are seen by one of our clinicians, we record what you tell us and what we discuss so that our health care professionals can plan your future care.
Clinic visits, operations, tests and investigations are documented in your health record, alongside copies of all correspondence relating to your care.
We also hold your personal information such as your name, address, gender, next of kin and ethnic origin.
Confidentiality
Your health record is kept confidential at all times within Connect Health and is only shared with staff when it is necessary for them to carry out their job.
All staff are required to work to strict professional and contractual codes of confidentiality and, where possible, we will anonymise information so that individual patients cannot be identified.
The only time information will be shared to outside organisations is if they are directly involved in your care, for instance, your GP, social worker, community nurses or hospital.
Requesting access to your health records
If, for any reason, you would like access to your medical records held by Connect Health, please make a Subject Access Request (SAR) digitally using our online portal.
Download our guide to the portal (327kB pdf)
Read our FAQs on accessing your health records (198kB pdf)
Requests are managed electronically and once complete, you will be able to view your health records using a download function within the portal, reducing time and the need for paper copies to be printed and sent via post.
When making your request, please ensure the correct application type is selected. This will help the SAR team process your request effectively.
By law you will need to supply identification as part of the request process.
Requesting access to the health records of another person (organisations)
If you’re a third party and requesting access to the health records of another person, please use our online portal to submit your request.