On arrival information
Sessions are based in Building B. Please do not go into the main building / Building A. Please use the buzzer at the entrance to Building B marked ‘Anchor’.
Please arrive no earlier than ten minutes before your session time as ringing the buzzer before then will mean you will be standing outside as your counsellor is likely to be in a session and unable to let you in.
When entering the building please use the stairs or lift to the first floor and wait in the large waiting area here and your counsellor will greet you from there for your session
Important information
If for any reason you can no longer make your appointment, please let us know. If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment so it can be offered to someone else.
Please help us to keep patient waiting times low and reduce NHS costs.
If you do not give us sufficient notice to cancel or change an appointment, we may have to discharge you from this service.