On arrival information
When you arrive at the centre, please go to reception. Reception will then ask you for a few details so they can give you a leisure card.
Once you have this leisure card, you can then sign in at reception with your card each time you attend your appointment.
They will then ask you to wait in reception until a member of our team comes and collects you to start your rehabilitation session. If you are late, please ask the reception staff to guide you through to the gym.
There are lockers in the reception area and changing rooms to lock your belongings away. These work with a £1 coin or trolley key. Changing rooms are to the left of the reception. Please be ready to exercise in time for your appointment in order to help things run smoothly.
Enter the gym and wait at the reception gate, a member of the physiotherapy team or gym staff will let you through, where you can take a seat and wait for your physiotherapist to call you.
Important information
If for any reason you can no longer make your appointment, please let us know. If you need to change or cancel your appointment, please call the service at least 48 hours prior to your appointment so it can be offered to someone else.
Please help us to keep patient waiting times low and reduce NHS costs.
If you do not give us sufficient notice to cancel or change an appointment, we may have to discharge you from this service.