Working in partnership to deliver Joint Musculoskeletal and Pain Service (JMAPS).
Connect Health and Northumbria Healthcare NHS Foundation Trust came together to form a joint bid, recognising the strengths of the partnership whilst acknowledging the challenges of the current service.
Achievements
Referrals to secondary care orthopaedics less than half of the national average.
Diagnostics down from 17-20% to 5.6%
DNAs (Did Not Attend) down from 10% to 3%
89% of patients would recommend us to Family and Friends (32% collection rate)
96% of patients felt they were treated with kindness
Sir James Mackey, Interim Chief Executive of NHS England, and former Chief Executive at Newcastle Hospitals and Northumbria Healthcare NHS Foundation Trust:
The power of having two organisations collaborate has allowed us to combine our resources and knowledge to deliver outstanding patient care and drive clinical quality.
Without the partnership with Connect Health and the introduction of their tried and tested systems, Northumbria Healthcare would have had to re-design the whole system with
huge cost implications.